Xiaomi International Warranty 2024 - is there such a thing? | Warranty details for all countries

19 luty 2024

When purchasing electronics from global brands, understanding the warranty coverage is crucial, especially for consumers who are on the move or residing in different countries.

"Xiaomi international warranty" is a topic of interest for many Xiaomi customers who want to ensure their devices are protected outside their home country.

In this article, we delve into the specifics of Xiaomi's warranty policies and answer the pressing question: Is there such a thing as a Xiaomi international warranty?

We'll examine the extent of the coverage, the conditions under which it applies, and how customers can take advantage of Xiaomi's warranty services around the world.

Does Xiaomi Have International Warranty?

Yes, as of 2024 Xiaomi provides international warranty, but only on supported handsets like the Xiaomi 13 Pro and the Xiaomi 12 Pro.

Xiaomi offers limited warranty across other devices in their catalog which is applicable only to the origin country or the country of purchase.

According to Xiaomi, if your 12 Pro or 13 Pro is purchased from the official channels and activated locally, in principle, it complies with the conditions of Xiaomi Smartphone International Warranty.

There's no additional charge to activate the international warranty service for these two models, however charges will be considered if the devices are out of their warranty period.

Unfortunately, there's no option available at the moment to purchase Xiaomi International Warranty for older devices or those that are not supported.

Xiaomi Warranty

The good news is, Xiaomi does have a warranty for its products. But these do not come with International Warranty.

This means if you have purchased a product from a country that is different from your own, then your warranty will not be covered in your country.

Xiaomi has a presence and official warranty in the following countries:

Brunei
Hong Kong
India
Indonesia
South Africa
Macao
Malaysia
Nepal
Pakistan
Philippines
Singapore
Sri Lanka
Timor Leste
Turkey
Taiwan
Vietnam
France
Denmark
Belgium
Czech Republic
Germany
Luxembourg
Italy
Netherlands
Poland
Portugal
Spain
Slovenia
United Kingdom
Romania
Russia
Costa Rica
Mexico
Panama
United States
Australia
New Zealand
Argentina
Bolivia
Brazil
Chile
Columbia
Paraguay
Peru
Uruguay

Xiaomi United States Warranty is covered in the following products - United States Users

Product	Warranty Time	Return Policy
Mi Power Bank	12 Months	30 days
Mi Headphones	12 Months	30 days
Mi In-ear Headphones	12 Months	30 days
Mi Bluetooth Speaker	12 Months	30 days
Mi Spehere Camera	12 Months	30 days
Mi Robot Builder	12 Months	30 days
Mi Electric Scooter	12 Months	30 days
Yeelight LED Lightbulb	12 Months	30 days
Mi Bedside Lamp	12 Months	30 days
Mi LED Desk Lamp	12 Months	30 days
Mi Home Security Camera	12 Months	30 days
Mi Bluetooth Headset Basic with Dock	12 Months	30 days
Mi Action Camera 4k	12 Months	30 days
Mi Sports Bluetooth Earphones Mini	12 Months	30 days
Mi Laser Projector 150	12 Months	30 days
Mi Smart Plug	12 Months	30 days
Mi Smart S	12 Months	30 days

Xiaomi United Kingdom Warranty

Product	Warranty Time	Warranty for
Mi Power Bank	2 years	Labour and Parts
Mi Smart Scale	2 years	Labour and Parts
Mi Body Fat Scale	2 years	Labour and Parts
Mi Bluetooth Speaker	2 years	Labour and Parts
Xiaomi Band	2 years	Labour and Parts
Amazfit Pace	2 years	Labour and Parts
Amazfit Bip	2 years	Labour and Parts
Mi Car USB Charger	2 years	Labour and Parts
Mi Router	2 years	Labour and Parts
Mi Headphone	2 years	Labour and Parts
Bluetooth Earphones	2 years	Labour and Parts
Mi Pocket Speaker	2 years	Labour and Parts
Mi Backpack	2 years	Labour and Parts
Mi Selfie Stick	2 years	Labour and Parts
Mi Box	2 years	Labour and Parts
Mi Smart Kettle	2 years	Labour and Parts
Mi Electric Kettle	2 years	Labour and Parts
Mi Bedside Lamp	2 years	Labour and Parts
Mi LED Desk Lamp	2 years	Labour and Parts
Mi Motion Activated Night Light	2 years	Labour and Parts
Mi Portable Mouse	2 years	Labour and Parts
Mi Wireless Mouse	2 years	Labour and Parts
Scooter	2 years	Labour and Parts
Camera	2 years	Labour and Parts
Mi Robot Vacuum	2 years	Labour and Parts
Mi Rollerball Pen	2 years	Labour and Parts
Electric Toothbrush	2 years	Labour and Parts
Mi Robot Builder	2 years	Labour and Parts
Mi Power Strip	2 years	Labour and Parts
Laptop	2 years	Labour and Parts

Mi Warranty for other countries

The following countries have their own warranty parameters that is mentioned explicitly in the Mi Website. Here are the countries with exhaustive warranty information.

For other countries, the Warranty information for your Xiaomi products is with your seller. You will need to contact your seller for this information.

How does Xiaomi Warranty Work?

To avail, Xiaomi's warranty a Warranty Service Order has to be requested from the company within the warranty period. In order to get this Warranty Service Order, you should contact the Service team at service.us@xiaomi.com. Keep in mind this email id is only for US citizens, refer to the above list for the Xiaomi service team email ids of your country.

Once, this is done, Xiaomi will email you details of the closest service center. You should go to this location with the product in question with its original packaging or with a container that provides an equal degree of protection.

According to Xiaomi's policy, you will have to provide a proof of purchase, which is the bill. You must also make sure to have registered the product in order to comply with the registration requirements. This is a huge step that I've personally missed and Xiaomi wiped their hands clean of. So, make sure to do these two things the moment you get your Xiaomi device.

As a rule of thumb always remember to back up the data on your Xiaomi device before bringing your product to the service center, as it is likely to be formatted.

So, What services will Xiaomi provide if a product is taken to their service center?

If Your Xiaomi device has a hardware issue, then Xiaomi will either repair the product at no charge or replace the damaged components of the device. In case it's an extreme damage/defect they will even replace the device itself. In case, it's a software issue, they will reformat it after re-installing a new OS.

It's important to note that in case your shipping it to a service center, then you will have to bear all transport costs and the warranty is only limited to the jurisdiction where the device is sold. So, you won't be able to avail warranty in a different jurisdiction, which in this case is a different country. As you can infer from their policy, they don't have international warranty.

Another important point is that the new replacement device will be subject to the same warranty period. Basically, it'll pick up the remainder of the original devices warranty period.

Of course, user inflicted damage will not be covered by warranty. So, don't crack your screen in a fit of rage and expect it to be covered under the warranty.

How to Check Your Xiaomi Warranty?

To check the warranty status and activation date of your Xiaomi smartphone, you can follow these simple steps. Firstly, you'll need to find the unique IMEI number of your device.

You can locate it on the smartphone box, usually below the barcode, or on stickers placed on the rear of the phone. Alternatively, you can access it through the phone's settings by navigating to "Settings," then "About Phone," and finally, "Status."

Once you have the IMEI number, head to Xiaomi's Official Product Authentication webpage at https://www.mi.com/global/verify/#/en/tab/imei. Here, you'll find two major options: "Verify your phone purchase" and "Xiaomi Product Authentication".

Select "Verify your phone purchase" and input your IMEI number along with the verification code if prompted. After entering the relevant details, click on "Verify," and the page will display essential information about your smartphone, including its production date and activation date.

Knowing the activation date is crucial as it marks the first boot-up of your device, reflecting its usage and age. It helps determine if your phone falls within the warranty period, which typically covers one year for Xiaomi smartphones.

For a detailed overview on how to check the warranty and activation date of your Xiaomi device, check out this article.

Frequently asked questions about Xiaomi Warranty

Is screen damage covered under warranty mi?

Screen damages are not covered in the warranties by Xiaomi. This includes damages from phone drop, or spills, water seepage and other things. The cost of a screen replacement will be borne by the user. Check out our guide on Xiaomi International Warranty for all the details.

Does unlocking bootloader void warranty Xiaomi?

If you tamper with the phone outside their user specifications, then the warranty is voided. So even if you unlock the bootloader, your warranty will cease to exist.

Do Mi earphones have a warranty?

In the United States, earphones have a warranty of 12 months and in India, there is a warranty of 6 months. In the United Kingdom, there is a warranty period of two years.

Does screen damage come under warranty?

Screen damage does not come under the warranty and if your screen needs to be replaced, it will have to be out of your own pocket.

How do I return my MI product?

There are rules and stipulations regarding the return of a product and it varies from country to country.

Are Xiaomi Phones Long Lasting?

The first Xiaomi phone I purchased was the Mi4i and that was a bunch of garbage. It barely lasted a year before the OS started causing problems and the phone started becoming slow.

But now, things have changed. Xiaomi's Redmi lineup is one of the best budget phones in the market and they last really long. I still know a few people who still use a Redmi Note 4 and are super happy with it.

Ultimately it depends on how you use it and these phones are long lasting without a problem.

Are Xiaomi Phones Reliable?

A lot of you might be worried that Xiaomi phones might have problems with the battery and if it can burst or if some cheap China manufacturer is making them.

Xiaomi has tried very hard to get away from the China tag and it's safe to say that Xiaomi products fit all International standards of quality and control. Check out our guide on Xiaomi International Warranty for all the details.